Active Living
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Orders are typically processed within 1–2 business days. Shipping is fulfilled via third-party carriers. Once your order has shipped, you will receive a confirmation email containing tracking information.

Available shipping options may include Standard, Expedited, and Express services. Shipping methods, carriers, and associated costs are displayed at checkout and may vary depending on your delivery address.

Standard shipping usually takes 5–8 business days. Expedited options may arrive in 2–3 business days, depending on your location. Please note: delivery times may vary during peak seasons.

Order modifications or cancellations may be possible if the order has not yet been processed or shipped. To request a change, please contact customer service immediately. Once an order is in transit, changes cannot be made.

Shipping costs are calculated at checkout based on the selected shipping method, delivery destination, and the weight or volume of the order. Final shipping fees will be displayed prior to order confirmation. Rates are subject to change without prior notice.

Yes. Once your order has been dispatched, a tracking number will be sent via email. Tracking availability and accuracy are subject to the policies of the third-party carrier.

If your package is lost in transit or marked as delivered but you haven’t received it, please contact us immediately. We’ll investigate with the carrier and offer a replacement or refund where appropriate.

Some items may be restricted from shipping based on your location, carrier rules, or customs regulations. Any applicable limitations will be shown at checkout or communicated before your order is confirmed.